Help centre
Delivery, returns, warranties, payment: the answers to the questions we are asked most. Our team is available seven days a week.
Delivery and tracking
How long does delivery take?+
We call you to confirm the order, then it goes to the courier. The delay then depends on the destination wilaya.
Is delivery free?+
The fee depends on the province and municipality you are shipping to. It appears at checkout as soon as you pick your destination.
How do I track my parcel?+
As soon as it ships, a tracking number appears on your order, under “My account” then “My orders”.
Delivery and exchanges
Can I check the item before paying?+
Yes. You pay the courier on arrival: open the parcel in front of them and refuse the item if it does not match or arrives damaged. Nothing is charged in that case.
What if I find a fault later?+
Contact us with your order number. A manufacturing fault is covered by the warranty shown on the product page.
How does a refund work?+
Since payment happens on arrival, there is nothing to refund: an item refused at the door is simply not paid for.
Warranties
What warranty applies?+
The length is shown on each product page: from a few days for some consumables up to 24 months for branded items.
How do I claim the warranty?+
Contact us with your order number and a photo of the fault. The item is replaced or repaired as appropriate.
What does it cover?+
Manufacturing faults. Normal wear, impacts, scratches and liquid damage are not covered.
Payment
How does payment work?+
Payment is in cash, on delivery. Nothing is charged when you order: the courier collects the amount when handing over your parcel.
Do I need an account to order?+
No. Ordering takes no sign-up: first name, last name, province and municipality are enough. An account only helps you find your past orders later.
Still not found what you need?
Our customer service answers Monday to Sunday, 9 am to 8 pm.
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